TERMS & CONDITIONS for Homer Associates transport busineses only

We have tried to make the terms and conditions below as reasonable for both parties as possible, they are designed to make clear and prevent any misunderstandings for both parties in any booking & transaction difficulties.


Delays & Charges:-

1.00   Please be ready at the Pick up time agreed in the booking:-

Delays by the customer at the home pick up  point agreed in the booking, may incure a  charge of £10.00 per 15 min or part of. Vehicles are  pre booked  for the whole day and any unforseen delays by clients may cause loss of earnings to the driver & company. (Each case will be considered on merit before charges are made)  

1.01  Any late departures from the pick up point,brakedown incured during transportation to from the destination in our vehicles or subcontractor, is at the risk of the customer, and no liability is taken for any traffic delays, loss, damage or missed flights or any additional costs incured by the customer. Every effort will be made to supply alternative vehicles in the event of a brakedown, equivalent to the cost contracted for, additional cost are the responsibility of the client.

1.1 Delays incurred by the customer are not the responsibility of the company.

1.2 Car parking charges incured by the driver representing Car Link Air after the first 10 minutes of landing will be payable by the customer to the driver. Payment to be made to the driver prior to departure from the point of collection.  This is in addition to any re-scheduling and re-booking fees.

1.2.1 The driver will normally come into the airpot car park 30-minute after the scheduled landing time. The car park charges start from when the vehicle first enters the airport car park. The driver will make every effort to keep this time to a minimum. 

1.3 Waiting time is free for the first 1 hour from the scheduled landing time i.e. the ETA of the scheduled flight times. Thereafter at £5.00 per quarter of an hour.  

1.4 When Flight are delayed 1.5 hours or more, the customer will be liable to a re-scheduling and re-booking fee of 50% of the return journey cost, and is subject to driver availability.

1.4.1 Re-scheduling and re-booking fees are to be paid to the driver prior to departure from the customer's point of collection. i.e. Information desk

1.4.2 Customers who have not paid for their return journey in advance, will be required to pay the re-scheduling and re-booking fee, plus additional car parking charges in addition to the return journey cost prior to departure from their point of collection.  This is to be paid directly to the driver.

1.4.3 Customers who have paid for their return journey in advance will only be liable for the re-scheduling and re-booking fee plus any additional car parking charges and waiting time.  Again this is to be paid directly to the driver prior to departure from your point of collection.

1.5 Non payment of any fees or charges levied against the customer will result in services from the company being withdrawn. Alternatively they will be charged to your CC. after completing the assignment. 

Baggage - Loss/Damage:

2.1 Customers baggage carried by our drivers is entirely at the customer's own risk.

2.2 Car Link Air does not accept any liability for any loss or damage to any baggage, goods or contents whilst in our vehicles.

2.3 Responsibility lies with the customer to ensure that baggage is accounted for and loaded into the vehicle prior to leaving the point of collection or departure.   

Meeting: Arrivals flights

3.1 The common meeting point is the Airport information desk which is within each terminal, unless otherwise stated. Meeting approximately 30- 45 minutes after the ETA advised landing time from the Airport systems.

3.1.1 Inbound flights are monitored on their progress.  You will when possible, be met up to 45 minutes after the aircraft lands should it do so at a time earlier than originally given.  This is subject to scheduling and driver availability. 

 Sub Contracting:

4.1  Car Link Air reserves the right to sub-contract to other licensed organisations in order to meet it's obligations should the need arise.4.2 If the return journey has not been paid for in advance and a sub-contracted company has been used to meet you, you will pay the driver in the normal way. 

Amendments & Changes:

5.Car Link Air  reserves the right to amend it's Terms & Conditions as necessary without prior notice.   

Complaints Procedure:

6.1 In the event that a customer wishes to register a complaint, they should write or e-mail Homer Chauffeur Drive giving all necessary information including:  name, address, date of travel, reference number (if any), and specific details relating to the complaint.

6.2 All complaints will be investigated and responded to within 7 days.  

Cancellation:

7.1 Where a deposit has been taken i.e. 10-20% of total fare, then this will be forfeited as compensation for loss of business by Car Link Air ,or charged retro spectively as compensation for loss of business.

7.1a The following table shows what percentage of the fare paid will be refunded in the case of cancellation by the customer within the time frames stated.

7.2 Within 7 days of travel, no refund.

7.3 Within 8 - 13 days, 50% refund.

7.4 Within 14 days - 1 month, 100% refund.    

Payment:

8.1 Payment method preferred when booking, making the cheque out to Car Link Air see postal  address on paperwork or web site.

8.1a Alternative Payment can be made in either cash or cheque directly to the driver upon your collection. NOTE:-Credit cards are not accepted by the driver for payment

If you prefer to pay by cheque, leave the payee section blank untill the driver tells you the name to enter.  Ensure the cheque is signed and dated.  It is an offence to issue a cheque that has insufficient funds in the account to honour it.

8.1.1 In the event that a cheque is returned from the bank for any reason, an additional charge of £5.00 or whatever the bank charges (whichever is the greater) will be levied against the customer for every re-presentation of the cheque.

8.2 Should you wish to pay for the outbound and return journeys separately, this is possible, but it is advised that there will be no guarantee that you will be met upon your return at the time specified.  Every effort will be made to meet you at your requested time.

8.3 In order to ensure you will be met at your requested time, you are advised to pay for both the outbound and return journeys in advance.  

 Contact:

9.1 If you have any other questions about these Terms & Conditions use the e-mail facility or write to us.

Homer Associates represent:- Car Link Air, Homer Chauffeur Drive, A B Courier Services,
Postal Address,  Suite 52, 2 Lansdowne Crescent, Bournemouth
DORSET BH1 1SA
01202 461 872 

overseas +441202 461 872
 
  Please Remember- We can process your booking and payment 'online' at the time of booking only